Company: Youth For Understanding
Status: Full-Time, temporary/seasonal
Location: Bethesda, MD
Supervisor: Travel Director
Position Title: Administrative Travel Assistant
Posted March 1, 2013
Start date: April 1st, 2013
Although this job works with several exchange programs more generally, YFU offers Japan programs.
Youth For Understanding (YFU) is a non-profit international educational organization with programs in 64 countries. One of the world’s oldest, largest, and most respected exchange organizations, YFU has exemplified excellence in exchange worldwide since 1951.
Based on YFU USA’s mission and goals, in conjunction with the Travel Operations & Systems Specialist, this position helps lead the day-to-day activity of the Seasonal Airport Coordinators and the Seasonal Airport Staff in selected airports. Act as a strong back-up to the Travel Operations & Systems Specialist (TOSS) to provide a consistent and smooth running Travel Assistance Program.
¨ Provide recruitment assistance including advertising, application screening, and telephone interviewing of seasonal airport staff candidates for all airport locations. Provide hiring recommendations to the TOSS.
¨ Ensure that all airport locations are fully staffed prior to the start of the travel cycle. Maintain a file of back-up options in case of employee attrition. Hiring process will continue throughout cycle when necessary.
¨ Responsible for submitting data to HR regarding temporary summer employees, i.e. which former employees will be rehired and the pertinent information of new employees.
¨ Maintain internal employee records, consistently updating contact information, etc. as needed.
¨ Monitor temporary employee scheduling in order to process bi-weekly payroll using online tracking system. Coordinate with Payroll Specialist and TOSS to ensure timely processing.
¨ Initial verification of expense report submissions from seasonal Airport Staff. Obtain approval from TOSS and submit to Accounts Payable.
¨ Catalog hotel receipts (folios) as well as any other corporate charges that need to be reconciled. Keep detailed records of charges and submit all receipts to TOSS on a monthly basis.
¨ Superior administrative skills, organization and attention to detail
¨ Ability to manage multiple tasks simultaneously with strict timeline requirements
¨ Prior experience in a fast-paced, high-volume driven environment is highly recommended to succeed in this position; specific experience in travel/hotel/airline/call-customer service center is highly desirable
¨ Commitment to work with a team collaboration approach
¨ Excellent problem solving skills, a strong ‘can-do’ customer service approach, and great people skills
¨ Strong aptitude to make sound business judgments consistently and exercise reasonable care of duty
¨ Ability to work on-call, and during peak travel season weekends and late evenings
¨ Availability and commitment for the entire travel cycle, no exception
¨ Excellent verbal and written communication skills
¨ Tolerance for high volume of requests and inquiries, often last minute, and ability to work under extreme pressure during peak travel cycle; able to respond to emergencies expeditiously
¨ Strong professional demeanor and aptitude to remain ‘cool’ in challenging and demanding situations
¨ Good computer skills to include MS Office, Internet and e-mail, office automation/tools, etc
¨ Flexibility, dependability and reliability are essential.
For full details and to apply, see original post on YFU.
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