Job Opening: Student Services Coordinator, INTO University Partnerships

job opening - 5Institution: INTO University Partnerships / Drew University
Location: Madison, NJ
Posted: 11/22/2017
Type: Full Time

Company background
INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment allowing them to acclimate to life on a US university campus and prepare for long-term academic success. Since 2006, INTO has launched partnerships to internationalize 24 universities in the US, United Kingdom and Asia, including Oregon State University, University of South Florida, Colorado State University, Marshall University, George Mason University, Drew University, Saint Louis University, The University of Alabama at Birmingham, Washington State University and Suffolk University.

INTO Drew University is a joint venture between Drew University and INTO North America. INTO Drew’s unique programs for international students provide tailored academic and English language instruction coupled with a highly supportive learning environment that supports adjustment to life in the U.S. and long-term academic success.

Drew University is a private, liberal arts university located in Madison, N.J., just 29 miles west of New York City. Ranked among the top liberal arts institutions nationwide by U.S. News & World Report, Forbes and Washington Monthly, Drew is also listed in Princeton Review’s Best 378 Colleges. Drew has a total student enrollment of 2,019 in three schools: The College of Liberal Arts, the Caspersen School of Graduate Studies and the Drew Theological School. The undergraduate program offers degrees in 30 different disciplines, while Caspersen and the Theological School offer degrees at the Masters of Arts and doctorate levels.

Reporting line
This position reports directly to the Director of Student Experience at INTO Drew University.

Job Overview
This position provides support services for INTO students to assist with issues of cultural and academic adjustment and to enhance the students’ overall university experience. This individual coordinates programs and activities designed to promote academic success and integration within the university community. This position is an integral part of the student services team. This position is a twelve month, live-in professional who works closely with Drew’s Campus Life and Student Affairs (including Residence Life and Housing & Student Engagement).

Key accountabilities and duties
This is a valued role in a growing, dynamic organization. Accountabilities of this position may change and develop over time, but will include the following:

A. Residence Life, Housing & Student Engagement

  • Develop and oversee programs and activities that align with INTO Drew learning outcomes, using strategic campus and community partnerships where possible.
  • Manage and advise the International House theme house, an upper-class living learning community, and develop a Global Village, a first-year living learning community.
  • Maintain housing records for all international students within INTO Drew and liaise with Drew’s Housing Coordinator daily on all housing related issues.
  • Attend regularly scheduled meetings with Coordinators of Residential Engagement (CREs) and the Director for Residence Life and Housing.
  • Conduct wellness checks on INTO students in the residence halls when required.
  • Act as the advisor for the International Ambassadors mentorship program.
  • Responsible for risk management and liability issues and student welfare on trips.
  • Develop and provide social and cultural programs to engage students.
  • Deliver welcome receptions and end-of-term celebrations; arrange staff and volunteer attendance at social events.
  • Assist with training sessions with Residence Life staff (including Resident Assistants and House Assistants).
  • Track activities budget, maintain profit margin for student services.
  • Assist with edits to the Pre-Departure Guide and other Orientation and Student
  • Services materials.
  • Create flyers, PowerPoint presentations, newsletters, etc. as needed to promote Student Services events or programs.

B. Student Support Services

  • Provide academic coaching to students in the Academic English and Pathway program to help students define academic goals, access university resources and support, and encourage student engagement.
  • Work with the INTO Drew academic team to address student issues and develop processes and co-curricular programs to support student success.
  • Teach a University 101 course, including curriculum development and assessment, to improve student adjustment, engagement and success.
  • Coordinate, organize, and implement new international student orientation in collaboration with the INTO student services team. Work with academic services, enrollment, registrar and finance teams regarding testing, advising, and registration of students.
  • Collaborate with Mar/Com Coordinator to generate marketing content from social activities and trips such as photos, videos, student quotes, descriptions of student services, etc. as needed.

C. Student Care and Conduct

  • Provide guidance and counseling to students, determining and referring students in need to appropriate resources.
  • Communicate with parents, sponsors and agents, in compliance with FERPA regulations, regarding the health and safety of students of concern.
  • Develop and maintain confidential student records relative to conduct and well-being.
  • Maintain good working relationships with Counseling Services, Student Health Services, Campus Safety and other university providers to ensure quality services and advocate for international students.
  • Serve on campus committees that pertain to student safety, success and well-being.

Qualifications and Experience

  • Master’s degree or equivalent education and experience
  • Strong intercultural communication skills and experience working in a diverse environment with non-native English speakers
  • Previous experience within Residence Life or Housing administration and programming
  • Experience working in international education or in student services within higher education preferred
  • Experience with student programming, advising and orientation development
  • Ability to plan, develop, implement and refine systems and processes
  • Excellent interpersonal, verbal and written communication skills
  • Proficient computers skills in Microsoft Office, Excel, and PowerPoint
  • Competent IT skills relative to management and analysis of data
  • As a live-in professional, you will be expected to organize and attend evening and weekend activities, and respond to on-campus issues as needed

Full description and application on HigherEdJobs

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