Job Opening: Guest Relations & Membership Associate, Morikami Museum [Florida]

job opening - 5Position: Guest Relations & Membership Associate
Institution: Morikami Museum and Japanese Gardens
Location: Delray Beach, FL
Type: Full-time
Deadline: not listed (posted to on April 11, 2013)


Under the guidance of the Development Manager, the Guest Relations/Membership Associate is responsible for providing excellent customer service to museum members and visitors by answering general inquiries and having extensive knowledge of the facility and its services.


  • Serves as the membership expert knowing all information pertaining to the museum’s membership program.
  • Provides courteous and professional service to museum visitors that want to become a member, and functions as the point of contact for members who have questions about their existing membership.
  • Provides overall general information to visitors regarding museum programs, facility rentals, events and refers other inquiries to appropriate staff.
  • Uses database program (Raiser’s Edge) to look up membership information, print membership cards and provide assistance with membership renewals.
  • Assists membership department as needed.
  • 4 day work week – Saturday & Sunday a must, 2 weekdays are flexible.


  • Proficient in Windows & Microsoft Word, Excel & Outlook
  • Strong computer literacy & willingness to learn various industry-related software programs
  • Excellent leadership capability & customer service skills
  • Must be organized, proactive, reliable and work efficiently
  • Ability to use good judgment, remain flexible and work under minimal supervision
  • Experience working with a membership organization or non-profits a plus
  • Clear understanding of how data is an integral part of the Membership Office, and commitment to maintaining clean, consistent & accurate data


  • A strong dedication to the mission and culture of the Morikami
  • A personal commitment to maintain a collaborative work environment
  • High ethical standards
  • Diplomacy and tact


  • Equal Opportunity Employer
  • Ability to accumulate holiday, personal & sick time
  • Hourly salary range: $10.00 – $12.50/hour


To apply, please email your resume and cover letter to Sharyn Samuels at NO PHONE CALLS, PLEASE.

See original posting on Morikami Gardens’ website. Via

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