Via the Japan Exchange and Teaching (JET) Programme and Alumni Association (JETAA) and non-JETAA JET alumni LinkedIn group.

Company: Go! Go! Nihon
Location: Tokyo, Japan
Education: Bachelor’s degree
Language: Native English speaker, Japanese not required

Posted April 26, 2013

Overview:
GoGo World Inc., with our main office is located in Tokyo, Japan, plus a second office in Sweden, was launched in 2011. In just a few years, the main website (gogonihon.com) became the leading service that makes the experience of being a Japanese language student in Japan the best as possible. We support students from the time they are looking for a school and a place to live, to the time they are in Japan and need a point of reference and support for everything related to their experience as students. More than 500 students a year from all over the world come to Japan using gogonihon.com services.

Based upon continued growth, we are seeking an International Student Coordinator to help the increase of international students (English-speaking students) using our service.

The position of International Student Coordinator requires a candidate with a very positive attitude, strong written communication skills, the ability to troubleshoot a user’s problems with a strong willingness to help people, and a high attention to detail.

The first year will consist largely of providing customer support through e-mail and Skype.

We pride ourselves in being highly effective while being in an informal and relaxed working environment.

Company Size:
8 people

Position Location:
Tokyo, JP

Reports to:
International Team Manager

Hours:
Monday – Friday
8 hours per day

Salary:
170,000 yen

Duties/Responsibilities:

• Provide high-quality replies to a high volume of potential students’ questions/inquiries
• Project a friendly and informative image to potential students
• Keep track and organize a high volume of pending accounts and deadlines
• Provide excellent customer support to students before and after arrival to Japan
• Adhere to the organized structure and system to ensure high-quality and timely service
• Be able to check students’ documentation without errors
• Effectively communicate with International Team Manager and Office Manager

Additional responsibilities:

• Event marketing and support
• Market research assistance and advertising when needed

Requirements

• Native English speaker
• Bachelor’s Degree
• At least 1 year of customer support experience
• Customer-oriented
• High level of written communication skills with an attention to detail
• Extremely organized and able to meet strict deadlines and quotas
• Japanese language proficiency is not required

For all interested candidates, please send your cover letter and resume to recruit@gogonihon.com

See full details at Go! Go! Nihon’s original posting.